Entry Level Call Center Rep ($21.50/HR)

About the role

Start date: 10/26; initially 100% onsite in Winchester, VA, transitioning to hybrid after training. Application anticipated to close Oct 9, 2026.

The role involves taking back‑to‑back inbound calls, sitting at a desk, working on a computer with two monitors and several programs to assist members with account‑related questions (consumer loan requests). You must be dependable, committed to quick resolution, and provide excellent service.

Responsibilities

• Handle back‑to‑back inbound calls from members.
• Navigate two monitors and multiple software programs to access account information.
• Assist members with questions about their accounts and consumer loan related requests.
• Provide professional phone service, active listening, and clear verbal/written communication.
• Ask probing questions and diffuse tense situations when needed.
• Maintain accurate records and follow procedures.

Requirements

• High‑speed internet connection (minimum 50 Mbps download, 25 Mbps upload) via Ethernet; no satellite, hotspot, wireless point‑to‑point, extender, Wi‑Fi, or pay‑per‑data services.
• Ability to set up workstation within 8‑12 feet of modem/router, using the two cables provided; workstation must plug directly into router.
• Workspace must accommodate two monitors, phone, keyboard, mouse and be free of distractions (family, children, pets, TV, etc.).
• Previously established, non‑shared, non‑public high‑speed internet (client does not provide or reimburse).
• Desk space for two monitors, phone, keyboard, mouse.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal/written communication skills; professional phone voice.
• Proficiency with computers and strong typing skills.