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Jobs · OTHR · Texas

Entry Level Call Center Rep

TEKsystems · San Antonio, TX · 3 days ago
On-siteOTHR$17.75/hrFull-time

About the role

Launch your career with paid training and a path to full-time remote work. You’ll start in a structured, fully on-site training and onboarding environment designed to set you up for success.

Responsibilities

  • Support customers through phone and chat
  • Aid with account management, billing questions, content inquiries, and basic site/app navigation
  • Resolve common issues related to streaming services, devices, and network functionality
  • Recommend products and services during customer interactions
  • Document customer issues clearly and accurately

Requirements

  • High school diploma or GED
  • At least 1 year of customer service experience
  • Comfortable using Windows, Microsoft Excel, Microsoft Word, and Google Docs
  • Familiarity with digital streaming services and common streaming devices
  • Ability to work on-site in San Antonio during the contract period and live within 30 miles of the office

Qualifications

  • High school diploma or GED
  • At least 1 year of customer service experience
  • Comfortable using Windows, Microsoft Excel, Microsoft Word, and Google Docs
  • Familiarity with digital streaming services and common streaming devices
  • Ability to work on-site in San Antonio during the contract period and live within 30 miles of the office

Skills

  • Customer service skills
  • Technical troubleshooting
  • Multi-channel support

Benefits

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Pay and Schedule

  • Pay Range: $17.75 - $17.75/hr
  • Schedule: Monday through Friday, 10:00 AM – 7:00 PM for the first 12 weeks, then typically from 12:00 PM to 9:00 PM
  • Work arrangement: Fully on-site for the initial 4-month contract period, then eligible to work remotely after successful conversion to full-time employee status

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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