DirectJobHub
Jobs · OTHR · Pennsylvania

Entry Level - Call Center Representative

TEKsystems · Harrisburg, PA · 1 mo ago
On-siteOTHR$19/hrFull-time

About the Role

We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives. This is a great opportunity to grow your career with a well-established organization serving transportation and government-related programs across the United States.

Why Join Us

  • Pay rate of $19.00 per hour
  • Monday–Friday schedule with daytime shifts
  • Holiday Pay
  • PTO (Paid Time Off) accrual
  • Opportunity to apply for a Work From Home arrangement after 90 days on assignment
  • Supportive team environment
  • Entry-level opportunity with long-term career potential

Responsibilities

  • Answer incoming calls from existing customers regarding account information
  • Provide information and assistance to prospective customers
  • Process new applications and payments over the phone
  • Update and maintain customer account information
  • Document customer concerns and resolve issues accurately
  • Perform account maintenance, including changes, adjustments, and statement requests
  • Explain account terms, conditions, policies, and procedures
  • Conduct follow-up correspondence through email and mail
  • Prepare daily activity and cash-out reports
  • Deliver exceptional customer service while proactively addressing customer needs

Qualifications

  • High School Diploma or GED (required for onboarding)
  • Strong customer service and communication skills
  • Basic computer proficiency and accurate data entry skills
  • Knowledge of Microsoft Office and Windows applications
  • Attention to detail and strong organizational skills
  • Reliable attendance and dependable transportation
  • Positive and professional attitude

Preferred

  • Customer service experience
  • Call center experience is a plus but not required
  • Experience handling inbound and outbound calls

Ideal Candidate

  • Customer-focused and solution-oriented
  • Comfortable speaking with customers over the phone
  • Adaptable and eager to learn
  • Detail-oriented and dependable
  • Able to multitask in a fast-paced environment

Job Type & Location

This is a Contract position based out of Harrisburg, PA. This is a fully onsite position in Harrisburg, PA.

Pay

The pay range for this position is $19.00 - $19.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Sep 18, 2026.

Similar jobs