Entry Level Call Center Specialist ($21.50/HR)

About the role

This contract‑to‑hire position involves handling back‑to‑back inbound calls, working at a desk with two monitors and multiple computer programs to assist members with account‑related inquiries. The role begins 100% onsite in Winchester, VA and transitions to a hybrid schedule after training. Application deadline: anticipated to close on Oct 1, 2026.

Responsibilities

• Take back‑to‑back inbound calls from members.
• Navigate two monitors and several programs to access account information.
• Assist members with questions regarding their accounts (or consumer loan related requests).
• Provide dependable, timely resolution while delivering excellent service.
• Maintain a distraction‑free workspace suitable for two monitors, phone, keyboard and mouse.
• Adhere to equipment and internet requirements (wired Ethernet, minimum 50 Mbps down/25 Mbps up, no satellite/hotspot/Wi‑Fi extenders).

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, and verbal/written communication skills; professional phone voice.
• Proficiency with computers and strong typing skills.
• Ability to ask probing questions and diffuse tense situations.
• Strong time management and decision‑making skills.
• Adaptability and accountability.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program