Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr

Provide consistent, quality customer service to both internal staff members and external patients. Actively manage each call by taking ownership to enhance the customer experience and build relationships. Listen to patient requests and take appropriate action, including scheduling appointments, transmitting messages to the clinical team, and answering questions about medication refills. Demonstrate proficient data entry skills, knowledge of insurance billing, and maintain confidentiality while exemplifying the highest level of customer service with a focus on efficiency and quality.

Responsibilities

• Manage patient calls by taking ownership to enhance customer experience and build relationships
• Schedule appointments and electronically transmit messages to the clinical team
• Answer questions regarding medication refills
• Demonstrate proficient data entry skills and knowledge of insurance billing
• Maintain confidentiality and job-specific competencies
• Perform other duties as assigned

Requirements

• Bilingual (English & Spanish) required
• Associate's Degree
• Experience in a Call Center or other busy phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent verbal communication skills
• Proven ability to multi-task
• Problem-solving and critical thinking skills
• Remote workers must live and work in the United States (territories excluded)
• Access to reliable, high-speed Internet

Pay

$21.00 an hour

Schedule

• Full-time position (40 hours per week)
• Hours may include evenings and weekends
• Mandatory training: full-time Monday - Friday 8:30am - 5:00pm Eastern Time for the first 3 weeks
• All hours to be worked in Eastern Standard Time