Call Center Specialist - Remote - Part-Time (22.5hrs/wk) - Bilingual REQUIRED (Spanish/English) - $21/hr

About the role

The Call Center Specialist position involves providing consistent, quality customer service to both internal staff members and external patients. The Call Center Specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships.

Responsibilities

• Listen to the patient’s request and take appropriate action to respond to it, including, but not limited to the scheduling of appointments, the electronic transmission of messages to the clinical team, and the answering of questions regarding medication refills.
• Maintain efficient and high-quality responses to customer inquiries.
• Exemplify the highest level of customer service with a focus on efficiency and quality.
• Consistently demonstrate proficient data entry skills, knowledge of insurance billing, while maintaining confidentiality.
• Perform other duties as assigned.

Qualifications

• Required: Bilingual required (English & Spanish)
• Required: Associate's Degree OR Medical Assistant Certification + 1 Year Experience
• Experience in a Call Center or other busy phone system
• Electronic appointment scheduling experience
• Strong customer service experience
• Excellent verbal communication skills
• Proven ability to multi-task
• Problem solving and critical thinking skills are a plus

Skills

• Proficient data entry skills
• Knowledge of insurance billing

Benefits

Compensation and hours: Current rate of pay for this position is $21.00 an hour. This is a part-time position. Must be available for full-time training. Hours to be worked in Eastern Standard Time.

Pay

Current rate of pay for this position $21.00 an hour.

Schedule

This is a part-time position. Must be available for full-time training. Hours to be worked in Eastern Standard Time.

Organization Information

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.