Call Center Specialist - Full-Time (Remote) - Bilingual Required (English/Spanish) - $21/hr
About the role
The Call Center Specialist position at Community Health Center, Inc. (CHC) involves providing consistent, quality customer service to both internal staff members and external patients. The role requires active management of calls to enhance the customer experience and build relationships.
Responsibilities
- Takes ownership of each call to ensure a positive customer experience.
- Manages requests such as scheduling appointments, transmitting messages to the clinical team, and answering questions about medication refills.
- Demonstrates proficiency in data entry, insurance billing, and maintaining confidentiality.
- Exhibits strong customer service skills, multi-tasking abilities, problem-solving skills, and excellent verbal communication.
- Performs other duties as assigned.
Qualifications
- Bilingual (English & Spanish)
- Associate's Degree
- Experience in a Call Center or busy phone system
- Electronic appointment scheduling experience
- Strong customer service experience
- Proven ability to multi-task
- Problem-solving and critical thinking skills (optional)
Skills
- Proficient data entry skills
- Knowledge of insurance billing
- Maintain confidentiality
Benefits
No specific benefits are mentioned in the job description.
Pay
Current rate of pay for this position is $21.00 an hour.
Schedule
This is a full-time position (40 hours) with hours that may include evenings and weekends. Hours are to be worked in Eastern Standard Time.
Organization Information
Community Health Center, Inc. (CHC) is a leading provider of primary medical, dental, and behavioral health services. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. The organization employs several hundred medical, dental, and behavioral health providers engaged in practice, teaching, and research. CHC also operates three wholly owned subsidiaries from the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.