Bilingual Call Center Representative (FULL-TIME)

About the role

MCI is a rapidly growing tech-enabled business services company with a strong presence in call centers and operations spanning multiple countries. We offer a variety of services including Customer Experience, Business Process Outsourcing, and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. Our contact centers utilize advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We are looking for bilingual Call Center Representatives who can support both English and Spanish-speaking customers.

Responsibilities

• Handle inbound customer interactions professionally and efficiently in English and Spanish.
• Resolve customer inquiries related to products, services, billing, and account management.
• Troubleshoot basic technical issues and provide step-by-step solutions.
• Accurately document customer interactions and update account information.
• Utilize internal systems and knowledge resources to resolve customer concerns.
• Maintain confidentiality of customer information.
• Escalate complex issues when necessary.
• Meet established quality, productivity, and customer satisfaction goals.
• Participate in ongoing training and development programs.
• Adhere to attendance and schedule requirements.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Fluent in both English and Spanish.
• Strong verbal and written communication skills.
• Basic computer proficiency and data entry experience.
• Ability to type at least 20 words per minute.
• Working knowledge of Microsoft Office applications.
• Strong problem-solving and customer service skills.
• Ability to multitask in a fast-paced environment.
• Reliable, dependable, and team-oriented.
• Prior experience supporting bilingual customer service programs is preferred.

Benefits

We provide industry-leading training and opportunities for advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. We also offer competitive pay and flexible scheduling options.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Schedules vary by client program and are typically full-time.

Contact Us

To apply for this position, please complete a full application on our company careers page, including screening questions and a brief pre-employment test. For more information about MCI, visit our website or contact us directly.