Call Center Service Consultant (Maite, Guam)

About the role

First Hawaiian Bank is seeking a customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team. This role offers a foundational knowledge base to build a successful career in the banking industry, with opportunities for career growth and performance-based incentives.

Responsibilities

• Serve as the first line of communication for internal and external customers in a fast-paced environment.
• Respond to customer inquiries by utilizing bank resources and providing exceptional service.
• Handle confidential customer information with professionalism and discretion.
• Work alongside a team passionate about customer service.

Requirements

• Must be open to training Tuesday–Saturday, 6:30 am–3:00 pm for the first 3 months of employment.
• 1–2 years of customer service experience or comparable work experience in retail, sales, or financial environments.
• Experience in a call center environment is desirable.
• Comfort with computers and the internet is highly desirable.

Schedule

6:30 am – 7:00 pm, 7 days a week (shifts vary). This role is on-site at the Maite Branch in Guam.

Start Date

Approximately August 17, 2026.