Call Center Service Consultant (Bilingual)

Responsibilities

• Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)
• Keep log of complete appointment confirmations, no shows, and first time customers
• Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services
• Verify with all websites, that customer is up to date on any services they may have
• Make 85 calls by the end of the day (inbound and outbound)
• Reach a Call Rater score of 90% or better
• Follow scripts for phone usage with customers
• Be able to verbally explain different situations to customers
• Sit for long periods of time
• Make frequent trips to service drive when needed for clarification on services for customer
• Able to stay calm under pressure
• Exceptional Communication Skills
• Assist Service Advisors by greeting and checking out customers on Saturdays

Qualifications

• High School Diploma or GED
• Call center experience is desired
• Experience with customer service
• Responsible and organized
• Good communication skills
• Willingness to submit to a pre-employment drug screen and background check
• Valid Texas Driver's License
• Punctuality is required
• Ability to multitask and perform under pressure
• Ability to work Saturdays

Benefits

• Medical, Vision & Dental
• 401K retirement plan
• Paid vacation time
• Selected holiday pay
• Sick pay