Bilingual Call Center Agent (Marshallese/English)

About the role

The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information.

Responsibilities

• Provides exceptional customer service during all exchanges with patients and other callers.
• Enters new patients into the electronic medical record (EMR) completely and accurately.
• Confirms or updates existing patient demographic information completely and accurately.
• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
• Ensures provider schedules are filled according to clinic guidelines.
• Troubles shoots medical calls and routes accordingly.

Requirements

• A high school diploma or equivalent is required.
• Bilingual ability (Spanish/English or Marshallese/English) is preferred.
• Some customer service or call center experience preferred.
• Experience with electronic medical records is a plus.

Qualifications

High School diploma or equivalent is required.

Skills

• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Knowledge of computer software such as Microsoft Office Software.
• Proficient in performing on current practice management system and/or electronic medical records.

Benefits

Excellent Benefits Package including: Health, Vision, Dental and Life Insurance, 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!), Paid Time Off and 10 Annual Paid Holidays, Employee Discounts for Care.

Pay

Hourly, full-time, in-person, Monday through Friday, 8:00 AM-5:00 PM.

Schedule

Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM.