Call Center Service Consultant

Ever wanted to work for a bank but didn't know where to start? Do you have a strong passion to help customers through their financial journey? First Hawaiian Bank is seeking a customer‑focused, detail‑oriented, goal‑driven Service Consultant (Call Center Agent) to join its Call Center Team. This role offers a kick‑start into banking, providing foundational knowledge to build a successful career.

Work Schedule

7:00 am – 7:00 pm, 7 days a week (shifts vary)

Compensation

Pay range is $20.00 – $22.00 per hour, commensurate with experience.

Start Date

Approximately mid‑November 2026.

Work Arrangement

On‑site position located in the Kamehameha Industrial Center in Kalihi.

Responsibilities

• Serve as the first line of communication for internal and external customers.
• Work in a fast‑paced environment alongside a team passionate about providing exceptional customer service.
• Earn performance‑based incentives.
• Opportunities for career growth.

Qualifications

• Open to training Monday‑Friday 8:30 am – 5:00 pm for the first three months of employment.
• High level of professionalism and customer orientation with strong verbal skills.
• Ability to work in a fast‑paced environment while handling confidential customer information.
• 1–2 years of customer service experience or comparable experience in retail, sales, or financial settings.
• Call center experience desirable.
• Comfort with computers and the internet highly desirable.