Call Center Scheduler-Incoming- Full-Time

About the role

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day.

Responsibilities

• Provide excellent customer service to all patients calling in
• Answering phone calls
• Scheduling appointments based on needs of patients and availability of providers
• Aid in answering general inquiries from patients
• Listen to patients while applying our processes and procedures
• Look for solutions to our patients’ challenges

Requirements

• Dependable and able to be on time
• Positive Attitude
• Excellent professional verbal and written communication and listening skills
• Able to speak on the phone and provide excellent customer service
• Able to recognize and be sensitives to patients' emotions
• Exceptional customer/patient service skills (Customer/patient focused attitude)
• Efficiently understand information and relay information back to the patient
• Able to carry out written or verbal instructions
• Able to accurately enter patient information, data, and records into system
• Able to work in fast paced, patient-focused environment
• Strong Computer Skills– Ability to maneuver within multiple computer systems at once
• Proficient in computer applications and software, including Microsoft Office
• Prior experience with Denticon or similar scheduling system
• Able to multi-task, prioritize, and manage time effectively
• Organizational and time management skills
• Effective problem solving abilities
• Detail Oriented
• Prior Customer Service/ Call Center experience is strongly preferred but not required
• Bilingual (English/Spanish) a plus!

Qualifications

• High school Diploma or equivalent

Skills

• Strong Computer Skills
• Proficient in computer applications and software, including Microsoft Office
• Prior experience with Denticon or similar scheduling system
• Ability to multi-task, prioritize, and manage time effectively
• Organizational and time management skills
• Effective problem solving abilities
• Detail Oriented

Benefits

Earn up to a $1,000 monthly bonus and Opportunity to work from home based off of individual performance each month.
Benefits Offered
Health, Dental and Vision Insurance
401(k) Retirement Plan
Paid Holidays & Time Off
Access to Financial Advisors
Basic Life & AD&D Insurance
Voluntary Life Insurance
Voluntary Short-Term & Long-Term Disability
On demand Pay > Receive a portion of your check before payday!

Pay

Hourly Rate: [Not specified]

Schedule

Office Hours: M - F: 8:00 AM – 6:00 PM; Sat 8:00 AM – 4:00 PM
Monday - Saturday
40 hours a week
1 day off during the week