Call Center Scheduler

Key Tasks and Responsibilities

• Answer and triage incoming calls from patients, referring offices, and insurance companies.
• Provide clear, compassionate communication to assist patients with appointment needs, procedure information, and general inquiries.
• Document patient interactions in accordance with organizational standards.
• Schedule office visits, treatments, and procedures for Providers at the Pain Center, and the hospital.
• Collaborate closely with the nursing team to ensure appropriate timeframes and clinical requirements are met prior to scheduling patients.
• Ensure all required patient documentation, orders, and authorizations are obtained before confirming appointments.
• Update and maintain accurate patient accounts and demographic information within the scheduling system and electronic health record (EHR).
• Verify insurance information when necessary, coordinating with insurance companies as needed.
• Triage and process incoming referrals received through the referral management system.
• Ensure 100% confirmation back to referring providers, including documentation of acceptance, denial, or need for additional information.
• Maintain timely follow-up to guarantee continuity of care and positive referral relationships.
• Communicate effectively with providers, nursing staff, hospital schedulers, and other medical offices to ensure smooth scheduling workflows.
• Support organizational goals related to patient access, quality care delivery, and operational efficiency.
• Perform other duties as assigned.

Experience Required

• Two years’ previous experience with scheduling.
• Computer skills, basic office skills, and knowledge of medical terminology.

Environmental And Physical Requirements

• Must be able to read and speak English fluently.
• Cognitive skills for math, reading, computer skills, and communication skills to interact effectively with the public and peers.
• Vision requirements: near, mid-range, far, and accommodation.
• Hearing requirements: low, medium, and high-pitch sounds.
• Minimal up and down activity may be required.

Job Risks

• Exposure to computers for 6-7 hours per day with typing activities.
• Lifting requirements: 20-30 pounds maximum.