SCHEDULER - CALL CENTER
About the role
The SCHEDULER - CALL CENTER position at Cooper University Health Care involves knowledge of medical insurance terminology, computer skills for scheduling, familiarity with general office procedures and equipment, and exceptional customer service. Duties include verifying insurance eligibility, explaining financial requirements, accurately processing requests, and dealing with the public in stressful situations.
Responsibilities
- Knowledge of medical insurance terminology
- Computer skills for scheduling
- Familiarity with general office procedures and equipment
- Arranging appointments for care
- Providing exceptional customer service
- Verifying insurance eligibility and ensuring requirements are met
- Explaining financial requirements to patients or responsible parties
- Accurately processing all requests within a time-sensitive environment
- Dealing with the public with professionalism and compassion in stressful situations
- Ability to hear inquiries and answer phone calls
Requirements
- Extensive knowledge of medical/radiology terminology
- Minimum 3 years medical office/authorization/insurance experience
- Positive, upbeat disposition with ability to multitask in fast-paced environment
- Proficient in Word/Excel and EMR
- Good organizational skills
Qualifications
- High School Diploma or equivalent
Skills
- Medical insurance terminology
- Computer skills for scheduling
- General office procedures and equipment
- Exceptional customer service
- Financial requirements explanation
- Time-sensitive request processing
- Public interaction in stressful situations
- Word/Excel proficiency
- Organizational skills
Benefits
We offer a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity.
Pay
A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity, and market data.
Schedule
The position is full-time and works during the day shift.
Contact Information
For more information, please contact talent-acquisition@cooperhealth.edu.