Call Center Scheduler

About the role

The Scheduler position at Schumacher Automotive Group in West Palm Beach is a full-time role designed for a customer service pro who can create positive experiences with clients.

Responsibilities

• Handle incoming calls with a specific call guide in a warm and friendly manner: answering client questions, making appointments, coordinating service with Service Advisors.
• Handle outbound calls to Schumacher clients with specific call guides in a professional and upbeat manner: reminding clients of upcoming appointments, calling for revenue generating purposes to set appointments for service due/recalls/declined services.
• Become an active participant in skills and knowledge enhancement with a growth mindset: by attending brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies.
• Sit and speak on the phone for long periods of time at one station.
• Other duties as assigned by supervisor.

Requirements

• A high school diploma or equivalent.
• Proficient computer skills; experience using word, excel and other MS products.
• Excellent communicator to support relationships with all staff, clients, visitors.
• Must be available to work Weekdays and some Saturdays.
• Must be able to read/write and speak English proficiently.