Call Center Scheduler-Incoming

About the role

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day.

Job Description

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

• provide excellent customer service to all patients calling in
• answering phone calls
• scheduling appointments based on needs of patients and availability of providers
• assist in answering general inquiries from patients
• listen to patients while applying our processes and procedures
• look for solutions to our patients’ challenges

Requirements

• Dependable and able to be on time
• Positive Attitude
• Excellent professional verbal and written communication and listening skills
• Able to speak on the phone and provide excellent customer service
• Able to recognize and be sensitives to patients' emotions
• Exceptional customer/patient service skills (Customer/patient focused attitude)
• Efficiently understand information and relay information back to the patient
• Able to carry out written or verbal instructions
• Accurately enter patient information, data, and records into system
• Able to work in fast paced, patient-focused environment
• Strong Computer Skills– Ability to maneuver within multiple computer systems at once
• Proficient in computer applications and software, including Microsoft Office
• Prior experience with Denticon or similar scheduling system
• Able to multi-task, prioritize, and manage time effectively
• Organizational and time management skills
• Effective problem solving abilities
• Detail Oriented

Qualifications/ Skill Sets

• Prior Customer Service/ Call Center experience is strongly preferred but not required
• Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 8:00 AM – 6:00 PM; Sat 8:00 AM – 4:00 PM
Monday - Saturday
40 hours a week
1 day off during the week

Schedule

Not specified

Benefits

• Opportunity to work from home based off of individual performance each month
• Paid Holidays and Time off
• Benefits Offered
• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

Pay

$17.00 per hour