Call Center Sales Representative (Bilingual English/Spanish)

About the role

Self-motivated. Detail-oriented. Adaptable. If these qualities describe you, consider applying to become an Inbound Sales Representative at Spectrum.

In this individual contributor role, you will play a key part in connecting millions of prospective and current customers to the products and services that power their digital lives.

Responsibilities

• Work in one of our call centers where you will engage customers via inbound calls, chat messages and email.
• Utilize a consultative sales approach to identify customer needs and present tailored solutions from our suite of products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice, guiding them through the purchasing process.
• Build and strengthen rapport through active listening.
• Maintain accurate and detailed records of all customer interactions.

Requirements

• Up to one year of sales experience is required; two or more years of call center sales experience is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Skills & Abilities: Clear, straightforward, and professional communication with customers and colleagues; proven sales techniques with consistent achievement of sales goals; proficiency in computer and consumer electronics; competence in using personal computers and relevant software applications, including billing systems; strong verbal and written communication skills; effective organizational skills with the ability to prioritize tasks; demonstrated judgment and initiative in accomplishing job duties; working knowledge of cable communications products and services, including TV, internet, and telephone; bilingual: Spanish (preferred).

Skills

• Clear, straightforward, and professional communication with customers and colleagues.
• Proven sales techniques with consistent achievement of sales goals.
• Proficiency in computer and consumer electronics.
• Cumference of using personal computers and relevant software applications, including billing systems.
• Strong verbal and written communication skills.
• Effective organizational skills with the ability to prioritize tasks.
• Demonstrated judgment and initiative in accomplishing job duties.
• Working knowledge of cable communications products and services, including TV, internet, and telephone.
• Bilingual: Spanish (preferred).

Benefits

• Paid on-the-job training.
• Career progression opportunities - earn more as you grow.
• Comprehensive, paid training on sales techniques, products, and services.
• Focused training to develop interpersonal skills.
• Access to the tools and resources you need to succeed.
• Ongoing updates to ensure your knowledge of Spectrum products and services is evolving.
• Competitive starting wages with opportunities to increase your earnings as you grow.
• High-quality and affordable health and insurance benefits.
• Market-Leading Retirement Plan with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
• Employee Stock Purchase Plan to purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Pay

Competitive starting wages with opportunities to increase your earnings as you grow.

Schedule

Inbound Sales Representatives’ schedules will vary based on business needs, so flexibility is key.

Benefits

• High-quality and affordable health and insurance benefits.
• Market-Leading Retirement Plan with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
• Employee Stock Purchase Plan to purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Company Information

• Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
• Competitive Compensation
• Supporting Well-Being
• Market-Leading Retirement Plan
• Employee Stock Purchase Plan
• Free & Discounted Products
• Education Benefit

Equal Opportunity Employer

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.