Call Center representative (Bilingual - Spanish)

About the role

As a Call Center Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process.

Responsibilities

• Grow and retain customers – Answer phone calls with a smile and book estimates and cleans for our valued customers.
• Communicate with customers and leads in a friendly, positive, and professional manner.
• Promote our culture and team – Embrace our culture of teamwork and let your positive attitude energize the team.
• Customer Satisfaction - Identify and assess customer needs through managing phone, email and other communication channels. Cheerfully resolve customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Requirements

• Legally authorized to work in the United States
• Bilingual in Spanish and English
• You are available to work Monday through Friday during the day, 8am to 5pm.

Qualifications

• Self-motivated, thrive in fast moving environments, and can manage time to effectively to meet deadlines.

Skills

• Strong interpersonal, oral and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Bilingual in Spanish and English.

Benefits & Pay

• No Nights, limited Weekends
• Enjoy a healthy work–life balance with daytime, weekday schedules.
• Consistent, Stable Work
• Reliable hours with steady customers—no seasonal layoffs.
• Competitive Pay + Incentives
• Earn competitive hourly wages with opportunities for incentives aånd performance bonuses.
• Paid Training—No Experience Needed
• We provide professional training and all the tools you need to succeed.
• Supportive Team Environment
• Work with friendly teammates and managers who value respect and teamwork.
• Company Vehicles & Supplies Provided
• No wear and tear on your personal vehicle—we provide transportation, equipment, and cleaning supplies.
• Opportunities for Advancement
• Grow your career with leadership roles and long-term employment opportunities.
• Recognition & Appreciation
• We celebrate great work with rewards, incentives, and employee recognition programs.
• Safe & Professional Work Environment
• Use eco-friendly products and follow proven systems that prioritize safety.
• Pride in Meaningful Work
• Make a real difference by helping families enjoy clean, comfortable homes.

Schedule

Full-time. No nights. Limited weekends. No holidays.

Pay

The pay range for this position is $17- $20 and is dependent on your experience.