Call Center Sales Representative (Bilingual English/Spanish)

About the role

Self-motivated. Detail-oriented. Adaptable. If these qualities describe you, consider applying to become an Inbound Sales Representative at Spectrum.

In this individual contributor role, you will play a key part in connecting millions of prospective and current customers to the products and services that power their digital lives.

Responsibilities

• Work in one of our call centers where you will engage customers via inbound calls, chat messages and email.
• Identify and present tailored solutions from our suite of products and services, including Spectrum Internet, Mobile, streaming and linear Video, and Voice, guiding them through the purchasing process.
• Build and strengthen rapport through active listening.
• Maintain accurate and detailed records of all customer interactions.

Requirements

• Up to one year of sales experience is required; two or more years of call center sales experience is preferred.

Qualifications

• Education: High school diploma or equivalent.
• Skills & Abilities: Clear, straightforward, and professional communication with customers and colleagues; proven sales techniques with consistent achievement of sales goals; proficiency in computer and consumer electronics; competence in using personal computers and relevant software applications, including billing systems; strong verbal and written communication skills; effective organizational skills with the ability to prioritize tasks; demonstrated judgment and initiative in accomplishing job duties; working knowledge of cable communications products and services, including TV, internet, and telephone; bilingual: Spanish (preferred).

Skills

• Consultative sales approach.
• Active listening.
• Record-keeping.

Benefits

• Paid on-the-job training.
• Career progression opportunities - earn more as you grow.
• Comprehensive, paid training on sales techniques, products, and services.
• Focus training to develop interpersonal skills.
• Access to tools and resources needed to succeed.
• Ongoing updates to ensure knowledge of Spectrum products and services evolves.
• Competitive compensation including a competitive salary, cash incentives during your ramp-up period, and uncapped sales commissions.
• High-quality and affordable health and insurance benefits.
• Market-leading retirement plan with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan.
• Employee Stock Purchase Plan for purchasing shares of Charter stock and receiving a company matching grant of additional Charter Restricted Stock Units based on years of service.
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.

Pay

• Competitive starting wages with opportunities to increase your earnings as you grow.

Schedule

• Your Schedule will vary based on business needs, so flexibility is key.