Call Center Outbound Sales Representative (Bilingual English/Spanish)

About the role

As a Call Center Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV, and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience.

Responsibilities

• Actively support efforts to make our services more accessible and user-friendly for customers.
• Consistently meet and exceed monthly sales quotas by adding new lines of service (PSUs) and upselling existing customers.
• Handle all prospects with courtesy and professionalism, ensuring a high level of satisfaction in every interaction.
• Act as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
• Create and maintain a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.

Requirements

• High School Diploma, GED, or equivalent.
• 1+ year of call center and/or sales experience.
• Proficiency in MS Office and related software applications.
• Comfortable using a personal computer, telephone/dialer, headset, copier, fax, and calculator.
• Strong verbal and written communication skills in English and Spanish.
• Clear, concise, and professional oral communication.
• Strong listening and interpretation skills to understand and meet customer needs.
• A consultative sales approach, including needs analysis, objection handling, and effective closing.
• Judgment and initiative to make informed decisions.
• Attention to detail and quick response to changing business needs.
• Ability to prioritize and organize effectively, even under high volume.
• Multitasking with job-specific software and office equipment.
• Independent and collaborative work ethic.
• Management of multiple prospects.

Preferred Qualifications

• Knowledge of commercial internet, video, and data services.
• Experience in a fast-paced, customer-focused environment.

Benefits

Enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Plus, get to know us through our comprehensive pay and benefits package that rewards employees for their contributions to our success.

Pay

Competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year!

Schedule

Normal office environment.