Call Center Representative - Part Time - Second Shift

About the role

The Call Center Representative processes internal and external calls, directs visitors, and provides customer service to patients, providers, and staff at Southern New Hampshire Medical Center and Foundation Medical Partners. This role requires professionalism, accuracy, and the ability to stay calm under pressure while supporting the daily communication needs of the organization.

Responsibilities

• Process incoming calls and transfer accurately using approved systems.
• Maintain a positive, professional tone while respecting patient confidentiality.
• Manage emergencies (codes, drills) according to established procedures and document as required.
• Provide accurate information, directions, and paging services for customers and staff.
• Utilize translation and TTY phones when needed to support patient care.
• Keep up-to-date with email communications and respond appropriately.
• Participate in department meetings and support smooth shift transitions.

Requirements

• A high school diploma or equivalent is required.
• Skilled in customer service, verbal/written communication, and computer use.
• Ability to work in a fast-paced environment, multitask, and adapt to changing priorities.
• Call center, switchboard, or healthcare experience is preferred.
• Knowledge of medical terminology is preferred.

Qualifications

• None specified.

Skills

• Customer service skills.
• Verbal and written communication skills.
• Computer use skills.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees.
• Short-term, long-term disability, life & pet insurance.
• Tuition reimbursement & Nursing Student Loan Paydown Program.
• 403(b) Retirement savings plans.
• Continuous earned time accrual & more!

Pay

N/A

Schedule

N/A