Call Center Representative (2nd Shift)

About the role

We are seeking skilled Customer Service Representatives (Viewer Experience Advocates) to join a high-performing team supporting a major global streaming platform. In this role, you will handle viewer inquiries via phone and chat, providing exceptional customer support and troubleshooting assistance to ensure a seamless streaming experience. This is a great opportunity for individuals with strong communication skills, previous customer service experience, and the ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Assist viewers via phone and chat with:
  • Account and billing questions
  • Basic troubleshooting and streaming issues
  • Content inquiries
  • Navigate apps and websites
  • Recommend appropriate streaming products during each interaction
  • Navigate multiple systems and tools
  • Document all viewer interactions accurately
• Maintain high productivity in a fast-paced environment (50–70 contacts per day)
• Adapt to changing priorities and product updates
• Perform additional duties as assigned

Requirements

• At least 1 year of customer service experience
• Preference for call center experience
• Must pass a Call Center Telephone Skills assessment
• Training Schedule (Onsite Only): Classroom Training: 2 weeks, Monday through Friday, 10:00 AM to 7:00 PM CT Nesting/OJT: Approximately 12 to 15 weeks, Monday through Friday, 10:00 AM to 7:00 PM CT
• Permanent shifts generally fall between 12pm–9pm
• Must work weekends and holidays due to the on-demand nature of streaming services
• Attendance is critical — no schedule changes or planned PTO during the contract period

Pay and Benefits

The pay range for this position is $17.75 - $17.75/hr. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).