Call Center Representative I

About the role

MemorialCare is seeking a Call Center Representative/Call Agent I to join our team. This Full-Time position is Predominantly Remote and flexible with a training period on-site.

Responsibilities

• Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues
• Prioritize service and customer experience within each interaction
• Ensure unforgettable guest experiences through unmatched service
• Demonstrates strong guest-focused engagement over the phone, email, and chat
• Demonstrates effective communication, interpersonal, written and verbal skills
• Strong organizational skills
• Must be able to multi-task and maintain a calm demeanor
• Must possess problem resolution and follow through skills
• Knowledge of managed care and the business segments
• Knowledge and ability to schedule reservations for patients/family
• Be at work and be on time
• Follow company policies, procedures and directives
• Interact in a positive and constructive manner
• Prioritize and multitask

Requirements

• Experience 1-2 years customer service experience or other related guest-focused engagement preferred
• Call center experience necessary in a fast-paced setting
• Excellent computer and typing skills are necessary
• Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy)
• Some medical terminology preferred
• Spanish speaking a plus

Qualifications

• High School diploma, GED required

Skills

• Effective communication
• Organizational skills
• Problem resolution
• Customer service experience
• Computer skills
• Medical terminology knowledge
• Spanish language proficiency

Benefits

Health and wellness benefits, including high quality health insurance plans, are offered to employees and their dependents. Additional benefits may include shift differentials, extra shift incentives, and bonus opportunities.

Pay

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. The pay range for this role is $20.75/hr – $29.47/hr.

Schedule

This FT position is Monday through Friday and requires flexibility with scheduling between the hours of 7:30am-9pm Monday through Friday and 1 weekend day per month.