Call Center Representative I

About the role

Join the Team at One of America's Finest Credit Unions.

What We Need From You

• An ideal candidate will have a member-first attitude and value all people.
• Must demonstrate a sense of urgency in responding to members and have a passion for delivering top-notch service.
• Must be punctual, dependable, and demonstrate the ability to earn trust and respect by acting with honesty and professionalism.
• A high school diploma or GED, with an Associate’s degree or higher preferred.
• Previous customer service experience preferred.
• Digitally savvy; ability to work with Windows PC and multiple web-based applications.
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Great problem-solving skills.
• Flexibility to work during our business hours: 8AM – 5PM, M-F and 9AM – 1PM on Saturdays.

What We Offer

• Growth and advancement opportunities.
• Medical, Dental, and Vision Insurance.
• Employer HSA Contributions.
• 401(k) program with 100% employer matching up to 5% of salary.
• Safe Harbor and Profit Sharing contributions.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Paid birthday day.
• Volunteer and Community Engagement program.
• Health and Wellness program.
• Milestone anniversary recognition.

Growing in the Community

• 4 offices around Stark County.
• 49,000 members.
• Over $440 million in assets.
• 137 employees and growing.
• 2018 Best Place to Work in Stark County Readers Choice Winner by The Repository.
• Ranked Ohio's #1 Credit Union by Forbes in 2020, 2021, 2022 & 2023.
• Named to Newsweek's List of America's Best Credit Unions in 2023 & 2024.