Call Center Representative I

Responsibilities

• Answer a high volume of incoming calls and digital requests to the bank with enthusiasm, transferring to other departments and employees when necessary.
• Research and resolve customer inquiries and disputes in a timely and professional manner.
• Able to build relationships and educate customers about the bank’s products and services.
• Look beyond the initial contact questions to gain in-depth and detailed understanding of each customer’s needs and refers bank products and services.
• Assist customers with disputes, transfers, deposits, loans, card and online/mobile banking inquiries as well as maintenances to accounts.
• Provide technical support to customers to assist with online banking, mobile banking and opening of accounts online.
• Perform duties in an efficient, professional and courteous manner.
• Perform special projects as needed.

Requirements

• High school diploma or GED required.
• Two years of customer service experience required.
• Minimum of one year of banking experience preferred.
• Basic knowledge of banking products and services including online and mobile banking.

Skills

• Exceptional written and verbal communication skills.
• Demonstrated ability to deliver exceptional customer service experiences.
• Strong problem-solving skills.
• Ability to effectively collaborate within and across teams and departments.
• Ability to effectively shift between tasks and communications.
• Strong computer skills including knowledge of Microsoft Office.
• Dependable, self-motivated and strives to fulfill the Isabella Bank vision.
• Positive and enthusiastic attitude.

Benefits

Commensurate with experience.

Pay

TBD

Schedule

Hybrid 2 days per week after training period.

Qualifications

None specified.

Company Information

Isabella Bank is an AA/EEO employer.