Representative 1, Call Center

Responsibilities

As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes, as necessary. You will work with our on-call service teams to dispatch technicians for emergency service requests.

Qualifications

• 1+ years of experience in a call center or similar B2B customer service role.
• Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems.
• High level of professionalism & strong problem-solving abilities.
• Excellent interpersonal communication skills.
• Able to work in a fast-paced environment, multi-task, and work with competing priorities.
• Must be highly motivated and work well in a team environment.

Education And Experience

• High school diploma/GED.
• Certification from an accredited vocational-technical or trade school a plus!