Call Center Representative 1

About the role

Come join the team that is changing the way North America fuels transportation. Monday through Friday, 8:00 am to 5:00 pm PST, option to work remote or at our office in Newport Beach, CA.

Essential Duties and Responsibilities

• Answer inbound calls using a professional, warm, and solution-focused approach.
• Actively listen, ask probing questions, identify root causes, and confirm understanding.
• Resolve customer issues and provide clear, timely follow-up.
• Escalate complex issues as needed.
• Utilize CRM systems and internal knowledge bases to resolve issues.
• Maintain accurate and timely customer records (contact, service, financial updates).
• Ensure data integrity through consistent documentation.
• Identify customer needs and recommend additional services.
• Prepare and follow up on quotes to drive conversion.
• Support RFP/RFB preparation and route contract opportunities appropriately.
• Meet or exceed quality and performance standards.
• Provide proactive, dependable customer service.
• Communicate trends and improvement opportunities to leadership.
• Shift is Monday – Friday, 8 hours work day, with company holidays off.
• Potential to work overtime as demands for additional support may be required, including holidays.

Qualifications

• High School Diploma or equivalent, plus a minimum of 6 years related experience; or equivalent combination of education and experience.

Benefits Offered

• 401K
• Medical
• Dental
• Vision
• Life
• AD&D

Physical Demands

• Regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Frequently required to walk and sit.
• Occasionally required to stand.
• Occasionally lift and/or move up to 25 pounds.

Work Environment

• The noise level in the work environment is usually moderate.