Call Center Representative 1

We are seeking a Customer Service Representative to join a healthcare-focused customer support team. In this role, you will serve as the primary point of contact for members, providers, and customers, assisting with inquiries related to health plans, billing, services, and claims.

Responsibilities

• Respond to inbound and/or outbound customer inquiries regarding healthcare services, billing, claims, and health plan benefits.
• Resolve customer service and billing concerns by researching issues, processing adjustments, and providing appropriate solutions.
• Contact customers to respond to questions, communicate claim investigation results, and explain any necessary adjustments.
• Escalate unresolved concerns to the appropriate department for further review and resolution.
• Maintain accurate documentation of customer interactions, inquiries, complaints, and actions taken.
• Provide timely follow-up to ensure customer concerns are fully addressed.
• Deliver exceptional customer service while maintaining confidentiality and compliance with company policies.

Requirements

• High school diploma or GED preferred.
• 0-2 years of customer service experience required.
• Previous experience in a healthcare, health plan, insurance, or call center environment preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and effectively manage time.
• Proficiency with Microsoft Outlook and data entry systems.
• Ability to accurately document customer interactions and maintain detailed records.

Preferred Skills

• Customer service experience within a healthcare or health plan setting.
• Experience handling billing inquiries, claims, or member services.
• Comfortable navigating multiple systems while speaking with customers.
• Strong problem-solving and conflict-resolution abilities.

Pay

The pay range for this position is $18.00 - $19.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Monday - Sunday, 7:00 AM - 8:00 PM

About the Company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.