Call Center LPN - CareMount Clinical Team - Remote

About the role

The Call Center LPN serves as an extension of the CareMount clinical care team, providing telephonic clinical support for patients across Adult Primary Care, Pediatrics, and Women's Health services. Working within a centralized clinical call center, the LPN partners with providers, registered nurses, office staff, pharmacies, and other healthcare professionals to support patient care, coordinate clinical needs, and facilitate timely resolution of patient inquiries.

Responsibilities

• Manage and prioritize clinical requests received through EPIC in-basket messages
• Provide clinical support and patient education within scope of practice
• Aid patients with medication-related inquiries, refill requests, laboratory and diagnostic follow-up, and general clinical questions
• Document all interactions accurately and timely within EPIC
• Escalate urgent or complex clinical concerns to the appropriate RN, provider, or clinical leader
• Support quality, compliance, and service excellence initiatives while maintaining patient confidentiality and HIPAA requirements
• Deliver exceptional customer service by creating positive patient experiences through compassionate and professional communication

Requirements

• Current, unrestricted LPN license (Compact License required) with the ability to obtain additional state licensure as required by the business
• 2+ years of clinical nursing experience, primary care setting preferred
• Proven solid clinical assessment, communication, and customer service skills
• Proven ability to work in a fast-paced, high-volume call center environment

Qualifications

• New York LPN licensure
• Experience with EPIC electronic health records
• Telephone triage, ambulatory care, primary care, pediatric, or women's health experience

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and manage multiple priorities
• Proficiency with EPIC electronic health records

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution

Pay

The hourly pay for this role will range from $20.00 - $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

Full-time position
Monday through Friday
Hours: 8:00 AM - 5:30 PM EST
Schedule may vary based on business needs
Observes the UnitedHealth Group (UHG) Federal Holiday Schedule

Remote Work

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.