Call Center Nurse (LPN)

About the role

The Call Center Nurse (LPN) reports to the Call Center Supervisor and is non-exempt. This position is supervised by the Call Center Supervisor and does not supervise others.

Responsibilities

• Familiarize with CFHC's program philosophies, goals, and objectives.
• Comply with CFHC's policies and procedures, as well as state and federal regulations.
• Perform duties of a nurse, including scheduling, rescheduling, or canceling medical appointments by phone, transferring calls appropriately, and working provider follow-up requests on outbound calls.
• Report pertinent information or situations impacting patient care or CFHC liability to the DON.
• Attend and participate in mandatory CFHC meetings.
• Work cooperatively with other members of the clinical team and support coworkers.
• Screen patients according to CFHC's telehealth protocols and perform any other procedures directed by the provider, Nurse Manager, or DON.
• Accurately obtain patient’s medical history and perform accurate charting in the patient’s medical record.
• Counsel patients according to the treatment plan and understand all emergency protocols.
• Accurately make, cancel, or reschedule appointments in the computer appointment system and follow-up on appointments to ensure patient compliance.
• Aid in the referral process of patients to outside services or providers and assist in follow-up on patient referrals.
• Maintain patients' concerns within the electronic medical records (EHR) and communicate with patients via various means.
• Complete all duties, responsibilities, and competencies in a manner appropriate to the age groups served.
• Perform other reasonable related business duties as assigned by the supervisor.

Qualifications

• Graduate of an accredited School of Nursing.
• Florida license and BLS certification.
• Computer literacy.
• Preferred experience in community health.

Benefits

• Competitive Salary
• Federal Student Loan Forgiveness: PSLF – 10-year commitment, 120 loan payments, and loan forgiveness at the end of the commitment.
• Excellent medical, dental, vision, and pharmacy benefits.
• Employer-paid long-term disability insurance.
• Employer-paid life insurance equivalent to 1x your annual salary.
• Voluntary short-term disability, additional life, and dependent life insurance are available.
• Malpractice insurance.
• Paid time off (PTO) – 4.4 weeks per year pro-rated.
• Holidays (9.5 paid holidays per year).
• Paid birthday holiday.
• CME reimbursement.
• 401k retirement plan after 1 year of service (with matching contributions).

Physical requirements

• Requires 80% or more spent standing/sitting.
• Independently mobile.
• Lift and/or transport up to 20lbs.