Call Center LPN

Primary Responsibilities

• Accepts calls from referral sources and patients/families/caregivers and obtains accurate and up to date information related to the admission for home care services
• Provides expert customer service in interactions with referral sources and clients
• Obtains required patient information to initiate admission for home care services including, but not limited to, physician orders for home care services, referral information, hospital discharge summary (as applicable) and other documentation
• Affords assistance with telephone coverage for the department and agency and coordination of patient care issues
• Affords individual responsibility for professional competence and professional nursing practice
• Affords assistance with initial patient visit scheduling if applicable and coordinating services to other disciplines and departments such as Southwest Medical Pharmacy services
• Promotes positive customer service at all times both internally and externally in interactions with patients, families, referral sources, vendors, co-workers of the department and agency
• Affords assistance with new employee orientation. Attend mandatory meetings and in-services

Required Qualifications

• High School diploma or equivalent
• Registered LPN with active unrestricted license in the State of Nevada
• 1+ years of experience in home care, community health or medical/surgical patient care setting providing direct patient care
• High knowledge of customer service principles and ability to remain calm and composed in pressured situations
• PC skills with Windows, Outlook or other email systems, Electronic Medical Records systems and experience working with a clinical application system

Preferred Qualification

• Home Care intake processing and scheduling experience

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The hourly pay for this role will range from $20 - $36 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

We are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

We are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.