Call Center Donor Schedule - Tempe (In-Person)

Job Description

Vitalant is seeking a Recruitment Coordinator dedicated to making a positive difference. If you are customer-focused and impact-inspired to helping others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a Recruitment Coordinator is vital. Support Vitalant's life saving mission by actively engaging with our donors to schedule their next blood donation. Serving as a front-line hero, you play a pivotal role in achieving recruitment goals and coordinating donations at fixed site locations for present, past, and new donors making their next crucial blood contributions.

What to Expect

• $16.07 - $17.46 per hour
• Schedule: Tuesday - Saturday (7:00 AM - 3:30 PM)
• Comprehensive total rewards including Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

Enhance the Donor Experience

• Provide excellent customer service

Collaborate on Specialized Calling Projects

• Conversions
• Reminders calls
• Engaging first time donors

Implement Innovative Recruitment Strategies

• Manage donor scheduling
• Offer expertise on eligibility and donation requirements

Contribute to Onboarding and Training

• Onboard new hires
• Conduct refresher training to both new and existing staff

Qualifications

• High School Diploma or GED required
• Six months experience in customer service
• Two years of customer service experience preferred
• Proficient computer skills