Healthcare Call Center Representative (Temp-to-Perm)

Why Consider This Job Opportunity

Opportunity for permanent placement based on performance and business needs
Work in a supportive and inclusive environment that values teamwork and collaboration
Recognized as a Best Employer by Modern Healthcare, signifying excellence in workplace culture
Chance to deliver best-in-class care and witness exceptional patient outcomes
Engage in continuous learning through partnerships with leading organizations
Competitive salary based on experience, specialty, education, and organizational need

What To Expect (Job Responsibilities)

• Effectively listen and address patient needs to convert inquiries into booked appointments while achieving high patient satisfaction scores
• Engage empathetically with patients, providing reassurance and comfort, especially to those in pain or fear
• Leverage technology to provide a local feel in patient interactions, sharing relevant information about providers and clinics
• Collaborate with marketing, operations, and clinic staff to enhance the patient experience and implement ongoing improvements
• Achie Key Performance Indicators (KPIs) related to call handling efficiency, productivity, and patient satisfaction

What Is Required (Qualifications)

• High School Diploma/GED or equivalent; college degree is preferable
• Minimum 2-3 years of customer support experience and at least 1 year in an inbound contact center
• Minimum of 1-2 years in a sales-oriented role, ideally in a call center or telesales environment
• Excellent verbal and written communication skills with the ability to engage effectively with patients
• Must have a dedicated, quiet workspace at home and provide a reliable high-speed internet connection for remote work

How To Stand Out (Preferred Qualifications)

• Typing speed of 50-70 WPM
• Experience in roles where success is measured by Key Performance Indicators (KPIs)
• Demonstrated tenure in previous positions of at least 2-3 years
• Ability to multi-task while maintaining engaging conversations and following proper protocols
• Receptivity to coaching and self-awareness regarding strengths and areas for development