Temp-To-Hire Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

About the role

As a Temp-to-Hire Call Center Representative, you will be responsible for answering inbound calls regarding child support receipts and disbursements, handling standards in a fast-paced, large call volume environment. You will utilize multiple computerized systems, multi-task, and document each call. You will respond to Wisconsin child support inquiries and complaints using a standard script and procedures, gather information, research/resolve inquiries, and inform callers about available services while assessing their needs.

Responsibilities

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction

Requirements

• High school diploma or GED required
• Strong communication and customer service skills
• Ability to work in a fast-paced call center environment
• Basic computer skills and ability to navigate multiple systems
• Reliable attendance and strong work ethic
• Background check

Preferred Qualifications

• Previous call center or customer service experience
• Experience handling inbound customer support calls
• Bilingual skills (if applicable)

Benefits

• Competitive hourly pay
• Benefits from day one (medical, dental, vision) for eligible roles
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Pay

The estimated hourly rate for this role is $17.00 per hour. Actual salaries may vary based on factors including but not limited to location, experience, and performance. This position may also be eligible for a bonus or incentive based on business need.

Schedule

Full-time, Temp-to-Hire. Shift: 8:00 AM – 4:30 PM or until the last call waiting in the queue, Monday through Friday.