Call Center - Behavioral Health Team-Bilingual-Hybrid from Houston

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Responsibilities

• Serve as the welcoming first point of contact by managing inbound and outbound calls in a call-center environment
• Maintain a positive and compassionate attitude while assisting patients with their needs
• Adhere to scheduled work hours and ensure a seamless and pleasant experience for all callers
• Schedule patient appointments following established protocols and procedures
• Discuss referrals, insurance status, and eligibility to ensure patients have access to appropriate care
• Stay updated on processes and developments within your area of expertise to provide accurate information
• Use excellent problem-solving skills and available resources to address patient inquiries effectively
• Collaborate with clinical and other departments to ensure all requirements for appointments and treatments are met
• Identify high-risk or urgent symptoms and relay necessary information promptly to clinical staff
• Accurately enter patient demographics and log call details into the system
• Multitask effectively, such as speaking on the phone while operating a computer
• Understand and apply basic healthcare terminology while maintaining compliance with HIPAA policies
• Respond to emails and other non-phone inquiries in a timely manner
• Apply interpersonal skills to de-escalate situations and address subtle indicators of patient distress
• Perform other related duties as assigned to support the team and organization

Requirements

• High school graduate or equivalent required
• 1-2 years customer service experience highly preferred
• Clinical office support experience highly preferred
• Customer service oriented