Bilingual Patient Services Representative Call Center

About the role

We’re seeking a Patient Services Representative (PSR) for our call center to deliver excellent customer service over the phone and occasionally at the front desk. This role is essential in creating a positive patient experience while supporting scheduling, registration, and daily clinic operations.

Responsibilities

• Answer incoming calls, schedule appointments, and route inquiries
• Register patients and maintain accurate records in the EHR
• Verify insurance and assist with updates (including PCP selection)
• Manage voicemails, patient portal messages, and schedule changes
• Coordinate patient needs with clinical staff and follow triage protocols
• Support patient flow and overall front office operations
• Maintain confidentiality and HIPAA compliance

Requirements

• Bilingual Spanish/English required
• High school diploma or equivalent
• Valid driver’s license (PA, DE, or MD)
• Customer service experience (healthcare preferred)
• Experience with EHR systems and Microsoft Office

Skills

• Strong communication and customer service skills
• Organized, detail-oriented, and able to multitask
• Problem-solving mindset with ability to assist patients effectively
• Team player who thrives in a fast-paced environment

Benefits

• Paid Holidays
• 403(b) with Employer match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Mission-driven organization serving diverse communities
• Supportive, team-oriented environment
• Opportunity to make a meaningful impact on patient care

Schedule

Full-time role with requiring a minimum of two evening shifts per week