Bilingual Patient Care Contact Center Representative

About the Role

Answer calls in a courteous, professional, efficient, and prompt manner. Pre-register new patients into the Epic EMR system. Schedule patient appointments using the Epic EMR system. Verify patient insurance/benefits, as appropriate. Respond to patient inquiries and complaints. Direct patient phone calls to the appropriate destination when beyond scope. Complete outbound calls to patients to schedule future appointments. Return patient calls/messages and provide additional information as necessary. Adhere to all HIPAA and ACCESS policies regarding patient privacy. Other duties as assigned.

Requirements

• High school diploma or GED
• Two years’ relevant experience in customer service (health care preferred)
• Willing to work flexible hours
• Basic proficiency in computer skills
• Medical terminology knowledge preferred
• Bilingual (English and Spanish) required

Schedule

Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F. Potential opportunity to work remotely after successfully completing training. Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.

Working Conditions

• Normal office environment regularly
• Health Center environment occasionally
• Local travel between health centers and community events is required; mode of transportation required
• If personal vehicle is employed, a current driver’s license and proof of insurance is required
• If remote/hybrid: requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions

Benefits

• Tuition reimbursement
• Comprehensive healthcare coverage including Medical, Dental, and Vision
• Generous PTO
• 403(B) retirement plan and financial resources to help you save and plan for your retirement
• Life Insurance
• Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace

Pay

The pay ranges provided represent the minimum to mid-range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.

Depending on position, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.