Call Center Patient Service Representative (Bilingual)

About the role

The Call Center Patient Services Representative I position at Healthcare Network (HCN) is part of the Call Center office located at 1454 Madison Ave., Immokalee, FL 34142. This position is open to remote applicants after a minimum of 3 months of on-site work.

Responsibilities

• Answer incoming calls from patients seeking information about appointments, services, and billing issues.
• Handle inquiries related to scheduling, appointment confirmations, and patient registration.
• Provide general health information and answer basic health-related questions.
• Process patient registrations and updates, including demographic and insurance information.
• Ensure accurate and timely communication with patients and healthcare providers.
• Follow up on patient concerns and escalate issues to appropriate staff members.

Requirements

• Bilingual candidates are preferred due to the majority of our patients' first language being Spanish.
• Florida residency is required.
• A high school diploma or equivalent is preferred.
• Experience in customer service or call center operations is beneficial.
• Ability to work flexible hours, including evenings and weekends.

Qualifications

• Must be able to pass a Level 2 AHCA screening.
• Must successfully complete a urine drug screen.
• Must validate job-required immunizations.

Benefits

• Competitive wage and comprehensive benefits package.
• Medical, dental, and vision insurance.
• Life insurance (company-paid).
• 401K savings plan.
• Paid time off (PTO) bank of 10 days in the first calendar year.

Pay

Competitive pay is offered for this position.

Schedule

Flexible schedule to accommodate patient needs, including evenings and weekends.