Bilingual Medical Call Center Representative

Redefine Healthcare is a multi-specialty practice dedicated to providing the highest quality of care and compassion. Our team includes Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, Chiropractors, and now Vascular specialists. We focus on continuity of care for our patients.

About the role

We are seeking a dedicated, full-time Bilingual Medical Call Center Representative to join our expanding team in our Matawan office. This is not a remote position. As the initial point of contact for patients, you will handle inquiries, schedule appointments, and address patient concerns with compassion and professionalism.

Responsibilities

• Take patient calls and provide an excellent patient experience
• De-escalate situations involving dissatisfied patients, offering assistance or support
• Call patients and healthcare facilities to reschedule appointments or obtain necessary information/records
• Collaborate with other call center professionals to improve patient and professional services
• Screen patient calls to better direct patient concerns
• Understand commercial health insurance and basic medical terminology
• Help train new employees and inform them about company protocols
• Maintain a high level of customer service at all times
• Ensure confidentiality of sensitive information following office HIPAA protocol

Requirements

• 2+ years of continuous recent experience performing described job responsibilities
• Working knowledge of medical office procedures
• Proficiency with MS Office, databases, and EHR systems
• Outstanding communication and customer service skills
• Experience with Athena EHR system is preferred

Benefits

• Paid time off
• Sick time
• Health insurance (medical, dental, vision, accident, and critical illness)
• Life insurance
• 401(k) with Company match
• Yearly bonus

Pay

$20–21/hour, depending on specialty and experience

Schedule

Full-time, 40 hours per week