Bilingual Healthcare Call Center Representative (Spanish Speaking)

About the role

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Healthcare Call Center Representative who is willing to think creatively and empathically to help our team change the way people access healthcare.

Responsibilities

• Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
• Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system
• Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
• Work with members to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
• Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks
• Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions
• Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
• Identify and break down barriers ensuring individuals' continuation with the program
• Affords assistance to individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups
• Coordinate physical care management appointments through collaboration with external and internal providers
• Utilize external and internal online platforms to collaborate with team members and carry out daily tasks

Requirements

• 1+ years of professional experience, preferably in case management, care coordination, or healthcare call center setting
• Bilingual in English and Spanish
• Strong understanding of cultural fluency and the ability to build trust with diverse populations
• Demonstrated ability to work collaboratively in a multidisciplinary care team
• Excellent organizational skills and attention to detail
• Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing
• Reliable, HIPAA-compliant workspace with a stable internet connection for documentation and team communication
• A valid driver's license and auto liability insurance

Qualifications

Reliable, HIPAA-compliant workspace with a stable internet connection for documentation and team communication

Skills

Strong organizational skills, attention to detail, and ability to work collaboratively in a multidisciplinary care team

Benefits

Comprehensive health, vision & dental insurance

401k

Monthly $100 work from home expense stipend for your WFH days

Flexible vacation policy -- take the time you need to recharge!

We provide all of the equipment needed for the role

Opportunity for rapid career progression with plenty of room for personal growth!

Pay

$25/hour

Schedule

Full-time

Equal Opportunity Employer

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.