Call Center Associate

At Viva Eve, we’re redefining women’s healthcare by combining compassion, expertise, and innovation. Our mission is to create an experience where every woman feels cared for, informed, and empowered. We live by our core values every day: take care of each other, exceed patients’ expectations, quality in everything we do, small details are huge, and pay it forward.

Responsibilities

• Facilitate new patients with forms and inquiries prior to their first appointment.
• Engage with patients who missed or canceled their appointments.
• Address and resolve concerns and questions of new patients.
• Handle phone inquiries from new patients and serve as the central contact for business-related calls across our locations.
• Assist in scheduling appointments for new patients.
• Educate new patients about our services, insurance policies, operational hours, and other pertinent details.
• Follow up with inbound leads promptly.
• Interact courteously and professionally with patients over the phone.
• Efficiently utilize Electronic Medical Records (EMR) and Salesforce to record patient details.
• Collaborate with our team and insurance providers to obtain authorizations and verify insurance.
• Document patient referrals in our EMR and CRM systems (AthenaOne and Salesforce).
• Undertake general clerical tasks and demonstrate the utmost professionalism in handling confidential information.
• Uphold HIPAA compliance consistently.

Requirements

• Minimum of 1 year of experience in inside sales, customer service, patient services, or similar roles is required.
• College or Junior College Diploma or equivalent is preferable.
• Proven ability to communicate effectively across different experience levels, backgrounds, and cultures.
• Proficiency in Microsoft Office and Google Suite required.
• Exceptional multitasking and organizational skills.
• Adaptable, versatile, and willing to work in an evolving environment.

Preferred Qualifications

• Experience with EMR/EHR systems, particularly AthenaOne.
• Familiarity with medical terminology and prior experience with insurance verification.
• Bilingual capabilities and CRM experience, particularly Salesforce.

Schedule

• Monday through Saturday, with shifts from 8 a.m. to 4 p.m. or 11 a.m. to 7 p.m.
• Open availability is required.

Location: 108-16 63rd Rd, Forest Hills, NY 11375

Pay

$18-$22 Per Hour.

Benefits

• Comprehensive benefits: PTO (Paid Time Off), 401(k), Medical, Dental, Vision Insurance.
• Pre-tax Commuter benefits.
• Employee Assistance Programs.

Applicants must be currently authorized to work in the United States on a full-time basis. The Company is unable to provide immigration sponsorship or other support for work authorization for this position, either now or in the future.