Call Center Agents
Our client operates in the home improvement customer service sector, connecting potential customers with design consultants and helping create a positive first interaction. Dedicated customer care teams support appointment scheduling and follow-up communications, helping customers move smoothly from initial inquiry to consultation.
About the Opportunity
The Call Center Agent serves as the initial point of contact for customers and plays an important role in delivering a high-quality customer experience. This position manages incoming and outgoing calls, schedules design consultations, gathers customer information, and provides follow-up support. The role directly contributes to customer engagement, appointment generation, and overall service goals.
Responsibilities
- Answer incoming customer calls to understand customer needs and schedule design consultations.
- Provide exceptional customer service throughout each interaction.
- Accurately enter and maintain customer information in the database.
- Make outbound follow-up calls as needed.
- Complete additional administrative tasks and responsibilities as assigned.
Requirements
- Strong verbal and written communication skills.
- Excellent listening and problem-solving abilities.
- Highly organized with strong attention to detail.
- Clear, professional, and concise telephone communication.
- Ability to talk and type simultaneously while maintaining accuracy.
- Positive, professional, and team-oriented attitude.
- Genuine interest in helping customers and addressing their needs.
- Computer proficiency and ability to learn new phone and database systems.
- Reliable attendance and punctuality.
- Access to high-speed internet.
- Ability to maintain focus and work without distracting background noise.
- Willingness and ability to complete required training at the Twinsburg, Ohio office.
Pay
Starting pay: $18 per hour plus bonuses.
Benefits
- Paid training.
- Paid time off (PTO).