Call Center Agents

About the role

Great Day Improvements is seeking friendly, upbeat people to join our Customer Care Team as full-time Call Center Agents. Our Customer Care Specialists are the first point of contact with customers and are responsible for creating the best first impression. They primarily assist new customers in scheduling a free design consultation with one of our Design Consultants.

Responsibilities

• Answer incoming calls from customers, uncover their needs, and schedule a design consultation with a product expert or direct them to the appropriate department
• Provide an exceptional customer experience with each call
• Accurately enter customer information into the database to set appointments
• Make outbound calls to potential customers for follow-up initiatives as necessary
• Perform additional administrative duties as required

Requirements

• Exceptional verbal and written communication skills
• Exceptional listening and problem-solving skills
• Highly organized
• Ability to speak clearly and concisely over the phone
• Ability to multitask (talk and type simultaneously) and overcome objections
• Upbeat, positive, and professional attitude; team player
• Genuine enjoyment of helping customers
• Proficiency with computers and aptitude to learn phone and database systems
• Accuracy and attention to detail
• Reliable attendance and punctuality
• Must have high-speed internet connection
• Self-disciplined to stay on task
• Ability to speak with customers without major background noise or distractions
• Willingness to train and work at the Twinsburg, Ohio office

Schedule

• Full-time mornings and weekends available
• In-office hours: Monday–Friday, 8:30 AM–5:00 PM
• Weekend rotation positions are remote

Pay

• Starting pay: up to $17 per hour
• Paid training provided
• Opportunity for bonuses

Benefits

• Paid time off (PTO)
• Benefits package