Call Center Agents

Responsibilities

• Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
• Provide an exceptional customer experience with each call.
• Accurate entry of customer’s information into our database to set each appointment.
• Make outbound calls to potential customers as necessary for various follow-up initiatives.
• Additional administrative duties as required.

Qualifications

• Exceptional verbal and written communication skills
• Exceptional listening and problem-solving skills
• Must be very well organized
• Ability to speak clearly and concisely over the phone
• Must be able to multi-task (talk and type simultaneously)
• Overcome objections
• Upbeat, positive and professional attitude – a team player
• Genuinely enjoy helping customers
• Proficiency with computers is required along with an aptitude to learn our phone and database systems
• Accuracy and attention to detail are must-have traits
• Reliable attendance and punctuality

Paid Training

• PAID TRAINING - EQUIPMENT SUPPLIED
• Must have high-speed internet connection
• Must be self-disciplined to stay on task
• Must have ability to speak with customers without any major background noise or distractions while on the phone
• Must be willing and able to TRAIN & work at our Twinsburg, Ohio office

Benefits

• Full-time positions available
• Immediate hires available
• Up to $17 hourly starting pay
• PTO & benefits offered
• Full-time mornings & weekends positions available
• Positions start at $17 hourly + bonuses
• Training provided
• EQUIPMENT SUPPLIED