Call Center Agents

About the role

We are seeking friendly, upbeat people to join our Customer Care Team. Our Customer Care Specialists are the first point of contact with customers and are responsible for the best first impression.

Responsibilities

• Assist new customers in scheduling a free design consultation with one of our Design Consultants.
• Uncover customers' needs and schedule a design consultation with one of our product experts or direct them to the appropriate department.
• Provide an exceptional customer experience with each call.
• Accurate entry of customer's information into our database to set each appointment.
• Make outbound calls to potential customers as necessary for various follow-up initiatives.
• Additional administrative duties as required.

Requirements

• Exceptional verbal and written communication skills
• Exceptional listening and problem-solving skills
• Must be very well organized
• Ability to speak clearly and concisely over the phone
• Ability to multi-task (talk and type simultaneously)
• Overcome objections
• Upbeat, positive, and professional attitude - a team player
• Genuinely enjoy helping customers
• Proficiency with computers is required along with an aptitude to learn our phone and database systems
• Accuracy and attention to detail are must-have traits
• Reliable attendance and punctuality

Benefits

• Paid training
• Equipment supplied

Pay

Up to $18 hourly

Schedule

• FULL TIME - EVENINGS & WEEKENDS
• MONDAY-THURSDAY 100 PM - 930 PM
• FRIDAY 1130 AM - 800 PM
• WEEKEND ROTATION