Call Center Agents
About the Role
Total Cable BD is a Dhaka-based outsourced call center supporting a New York-headquartered IPTV platform streaming 200+ Bengali and international live TV channels to the global Bangladeshi diaspora. We are expanding our team and hiring 10 agents across two functional teams. This is a full-time position with mandatory night shift for all positions. Operations are managed from Dhaka, Bangladesh, supporting a US-based outsource call center in New York, USA.
Team 1 – Outbound Sales Agents
Responsible for proactively reaching out to potential customers, presenting subscription packages, and converting leads into active subscribers.
- Make outbound calls to prospective Bangladeshi-American customers
- Present and sell subscription plans effectively
- Meet monthly acquisition targets
Team 2 – Inbound Customer Service Agents
Responsible for handling incoming calls, resolving customer queries, managing account issues, and ensuring subscriber satisfaction and retention.
- Handle inbound customer queries and complaints
- Resolve account issues and manage renewals
- Ensure customer satisfaction and retention
Requirements
- Experience: 1-2 years
- Education: Bachelor in any discipline
- Skills: call center operations, call center management, call center development, contact center management, call center administration, call centers, contact centers, telesales, call center technology, call center software
Schedule
- Night shift — mandatory for all positions
Application Deadline
31 July 2026