Cage Supervisor, Wheeling Island Casino

Delaware North Gaming is seeking a full‑time Cage Supervisor for the Wheeling Island Casino in Wheeling Island, West Virginia. The supervisor will oversee all areas of the cage and vault to ensure compliance with state, federal, and Delaware North guidelines and procedures.

Responsibilities

• Lead and supervise the cage team, planning and scheduling work assignments and developing performance.
• Participate in selection and training of new team members, ensuring knowledge of laws and procedures.
• Investigate and resolve customer complaints and issues.
• Assist in preparation of daily and weekly reports.
• Monitor inventory supplies for cage operations.
• Maintain an accurate cash bank and balance money at end of each shift; investigate variances and report as needed.
• Monitor ticket redemption machines and schedule maintenance.
• Maintain supervisor bank transactions daily when necessary.

Requirements

• Minimum of 1 year supervisory experience in a gaming role.
• Ability to handle large money transactions accurately and reconcile the vault.
• Superior communication and interpersonal skills; ability to lead in a high‑volume, results‑oriented environment.
• Basic computer skills and proficiency with Microsoft Office.
• Ability to obtain and maintain a state gaming license.
• No college degree required.

Physical Requirements

• Ability to lift 30 lb occasionally.
• Ability to bend and lift occasionally, and stand for long periods.
• Work in a gaming environment that may be smoky with moderate‑to‑high noise levels.

Benefits

• Weekly pay.
• Training and development opportunities.
• Employee discounts.
• Flexible work schedules.
• Health, dental, and vision insurance (eligible members).
• 401(k) with company match.
• Paid vacation days and holidays.
• Paid parental bonding leave.
• Employee assistance program.
• Tuition and/or professional certification reimbursement.

Pay

$19.50 per hour.

Schedule

• Days, evenings, holidays.
• Monday‑Friday.
• Every weekend.
• Overtime as needed.

Wheeling Island Hotel‑Casino‑Racetrack is a Delaware North‑owned regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, simulcast wagering, a 151‑room hotel, multiple dining options, and a 1,000‑seat showroom.