Cage Manager

We’re changing entertainment. Join us in a fast-paced, diverse environment where enthusiasm for fun drives our team. At PENN Entertainment, we support your career growth with resources to expand your possibilities.

About the role

The Cage Manager supervises and manages staff in the Cage/Credit department, supporting operational goals and monitoring performance and profit objectives.

Responsibilities

• Assist in the budget process, ensure compliance, and report concerns to management
• Promote and demonstrate superior customer service
• Respond to supervisor requests regarding guest interactions and concerns
• Conduct investigations into variances, internal control violations, and reporting requirement breaches
• Manage operational supply inventory to maximize efficiency
• Administer reward and recognition programs to boost employee engagement
• Secure the integrity of all assets and oversee balancing of cage banks
• Review and approve cage documentation based on authorization levels
• Prepare and review currency transaction reports
• Approve credit line availability
• Review multiple transaction logs for accuracy
• Respond to guest inquiries and apply service recovery within authorized levels
• Ensure staff training and compliance with CTR and SARC procedures, including paperwork completion
• Create effective and efficient staff schedules

Requirements

• Must be at least 21 years of age
• Bachelor’s Degree (B.A/B.S.) or equivalent; or 4–8 years of related experience and/or training; or equivalent combination of education and experience
• Proficient in computer skills, including Microsoft Office, email, databases, spreadsheets, and word processing
• Excellent verbal and written communication skills
• Flexible to work all shifts, including holidays, nights, weekends, and overtime as needed

Benefits

• Day-one medical coverage
• 401(k) matching
• Annual performance bonus eligibility
• Paid time off that increases with tenure
• Wellness programs supporting financial, physical, and mental well-being

Pay

$80,000 to $88,000 annually, plus bonus eligibility.