Business Traveler Sales Manager

About the role

Join the team at Westin St. Louis as a Business Travel Sales Manager, where you’ll play a key role in driving transient room revenue and occupancy by building strong relationships with corporate and local accounts. This position is ideal for a proactive, results-driven professional who thrives in a fast-paced environment and is passionate about delivering exceptional service and creating value for our guests and partners.

Responsibilities

• Prospect new business for transient room needs.
• Communicate frequently with existing accounts and travel agencies through telephone solicitation, outside sales calls, site inspections, entertainment, and written communication.
• Develop marketing campaigns and promotional programs in partnership with revenue management and front-line teams.
• Attend industry events, trade shows, FAM trips, and GBTA/Business Travel Association meetings to expand market reach.
• Negotiate and establish rates for corporate and local accounts under management direction.
• Analyze market trends, competitive positioning, and promotional opportunities to inform sales strategy.
• Use Agency360 and CRM tools to identify and pursue new business opportunities and expand existing account share.
• Submit RFPs, negotiate contracts and rate agreements, and manage reservations for smaller group bookings.
• Track account performance metrics and conduct quarterly reviews to optimize revenue and identify growth opportunities.
• Participate in strategic revenue meetings and training as required to align with hotel objectives.
• Submit regular activity reports and sales metrics to track performance against goals.
• Maintain accurate account records and booking documentation.

Requirements

• 4-year college degree or equivalent education/experience.
• Minimum of 2 or more years of employment in a related hotel sales position.
• Proficient in Microsoft Office; familiarity with CI/Marriott systems is a plus.
• Knowledge of Agency 360 (Hotelligence) is a plus.
• Strong understanding of negotiation and interpretation of contracts.
• Developed business communication skills, both written and verbal.
• Confident and professional appearance.
• Proactive approach, assertive, fast-paced, and driven to succeed.
• Execute and support Hotel Customer Service Standards and Hotel’s Brand Standards.
• Strong time management skills and ability to work on multiple projects with desired outcomes for each.
• Ability to communicate effectively amongst all levels of the organization.